Frequently Asked Questions
Listed below are many of the questions we are asked most frequently. If you cannot find an answer to your question, please email firstname.lastname@example.org.
Q: I’m a retailer – How can I order books or set up an account?
A: For information on setting up an account, please fill out the webform on our “purchasing” page or call Sales at 1-800-603-7051.
Q: I’m not a retailer, church, or ministry, but would still like to buy books in bulk quantities?
A: Most WaterBrook & Multnomah products are available in special quantity discounts when purchased in bulk by corporations, non-profit organizations, and special interest groups. Custom imprinting or excerpting can also be done to fit special needs. For more information please call Sales at 1-800-603-7051 or fill out the webform on this page.
Q: I’m a church or ministry. How can I buy books in bulk quantities?
A: Most WaterBrook & Multnomah products are available online in special quantity discounts when purchased in bulk by churches and ministries. Create an account here.
Q: Who can I contact for help with an existing order or for help placing a new order?
A: Penguin Random House Customer Service is available via phone or email at 1 (800) 733-3000 or email@example.com.
Q: I’m a church or ministry and am having trouble creating my account or accessing my existing account. Can you help?
A: Please contact Penguin Random House New Accounts at firstname.lastname@example.org or (866) 761-6685 between 8:30 AM and 5:00 PM Eastern.
Q: Where can I find digital copies of your books for use with a student who has a disability?
A: Both the National Library Service for the Blind (http://www.loc.gov/nls/) and Bookshare (http://www.bookshare.org) carry many of our titles in digital formats. If you can’t find the book you need on either of these sites, please send us your request via email to email@example.com
Q: Is WaterBrook & Multnomah hiring?
A: For a list of open positions at WaterBrook & Multnomah please visit our Careers page.
Q: How do I request a desk/review copy?
A: Visit Penguin Random House’s Academic Resources FAQs for detailed information.
Q: How do I obtain an alternative format of a book for a student with a qualifying visual impairment or other qualifying disability?
A: Through our parent company, Penguin Random House, WaterBrook & Multnomah is proud to partner with Bookshare, a non-profit organization that makes our books accessible to persons with qualifying print disabilities. This service is protected under 17 U.S.C. § 121 of the U.S. Copyright Act to provide copyrighted materials in specialized formats to people with qualifying disabilities, including severe learning disabilities that affect reading, visual impairments (including blindness), and other physical disabilities.
Bookshare makes its services available, free of charge, to all qualifying students in the United States through an award from the U.S. Department of Education, Office of Special Education Programs (OSEP). The organization provides texts in the DAISY file format (Digital Accessible Information System). Readers access texts on PC screens using special reading software that is free for download on Bookshare’s website. Readers can also download files to a variety of special reading devises that turn the DAISY file into synthetic speech and in some cases display the text. Additionally, Bookshare can supply a digital Braille file that members can read on a digital Braille machine or send to a Braille embosser to have printed out.
Bookshare has over 100,000 members, 100,000 books in their library and more than 130 partnerships with publishers. While their library is constantly growing, please allow Bookshare four to six weeks in order to obtain and supply a text not currently in their library. Bookshare will work directly with WaterBrook & Multnomah / Penguin Random House to acquire texts solicited by qualifying members. We will not furnish files directly to a student or representative from an educational institution.
For more information on Bookshare or to sign up for membership, please visit http://www.bookshare.org/. For information on how Bookshare works, please visit http://www.bookshare.org/aboutUS/howBookshareWorks.
Q: How do I email an author?
A: Unfortunately, we cannot forward emails to authors, nor can we give out authors’ email or postal addresses. You may want to check the authors website, Facebook page, Twitter account or other social media websites, as a way to reach out directly to the author.
Q: How do I write a letter to an author?
A: Send your letter to the author in care of our publicity department at WaterBrook & Multnomah, 10807 New Allegiance Drive., STE 500, Colorado Springs, CO 80921. Your letter will be forwarded.
Q: Can I submit my manuscript to WaterBrook & Multnomah?
A: Due to limited openings in our editorial list, WaterBrook Multnomah, including the Shaw Books imprint, is no longer giving consideration to unsolicited materials unless presented to us by literary agents. That said, we invite you to download our “Guide to Christian Publishing” which is located on our submissions page.
Q: If I describe my book in an email message, can you tell me if you want to look at it?
A: Sorry, no. We do not accept queries via email or otherwise.
Q: Do you employ freelance readers?
A: No, we do not use freelance readers.
INTERNATIONAL & DOMESTIC SUB-RIGHTS
Q: Who do I talk to about the translation rights for one of your books?
A: If you are a publisher with sub-rights interests in one of our publications, please forward requests for information to firstname.lastname@example.org
PERMISSIONS & REVIEWS
Q: How can I get permission to use part of a book?
A: Since many requests require research, please submit your request as early as possible. All requests should be submitted electronically using the Permissions Portal. You will need to create an account to submit and track the progress of your request.
Your request should be as complete as possible. Please provide the following information:
- Title and author of the book from which you wish to reprint
- ISBN (the number which appears on the back cover above the bar code)
- The exact material you wish to reprint. Please provide copies of our material in context as well as the page numbers on which this material appears in our book.
- How the material will be used (i.e. Bible study handout; an excerpt in a book, newsletter, or magazine)
- For groups and individuals: total number of copies you wish to make
- For magazines, newsletters: total circulation of your magazine
- For books: total anticipated print run of your publication in which our material will appear
- For books, magazines, newsletters: your retail price or subscription fee, if any
- Nonprofit status, if applicable
- Any time considerations we should be aware of
- Any other information that may be unique to your request
- A permission fee may apply based upon the quantity of material excerpted and the total print run.
For more information or other questions click here.
Q: I write for a newspaper (online service, etc.), and I’d like to request a review copy of a book.
A: To request review copies and author information from individual imprints, you may send written requests to our publicity department. Please send requests to WaterBrook & Multnomah, Publicity Department, 10807 New Allegiance Drive., STE 500, Colorado Springs, CO 80921