FAQs
Frequently Asked Questions
Listed below are many of the questions we are asked most frequently. If you cannot find an answer to your question, please email info@waterbrookmultnomah.com.
PURCHASING
Q:I’m a retailer – How do I open an account with Penguin Random House to order books?
A: Fill out this online form to send your request to the Penguin Random House Christian Market Sales team.
Q: I’m ordering for a church or ministry. How do I order books in bulk quantities?
A: Fill out this online form to send your request to the Penguin Random House Christian Market Sales team.
Q:I’m ordering for an organization or group that is not a retailer, church, or ministry. How do I order books in bulk quantities?
A: Most WaterBrook & Multnomah products are available in special quantity discounts when purchased in bulk by corporations, non-profit organizations, and special interest groups. Custom imprinting or excerpting can also be done to fit special needs. Fill out this online form to send your request to the Penguin Random House Christian Market Sales team.
GENERAL QUESTIONS
Q: Is WaterBrook & Multnomah hiring?
A: For a list of open positions at WaterBrook & Multnomah please visit this Careers page.
Q: How do I request a desk/review copy?
A: Visit Penguin Random House’s Academic Resources FAQs for detailed information.
Q: How do I obtain an alternative format of a book for a student with a qualifying visual impairment or other qualifying disability?
A: Through our parent company, Penguin Random House, WaterBrook & Multnomah is proud to partner with Bookshare, a non-profit organization that makes our books accessible to persons with qualifying print disabilities. This service is protected under 17 U.S.C. § 121 of the U.S. Copyright Act to provide copyrighted materials in specialized formats to people with qualifying disabilities, including severe learning disabilities that affect reading, visual impairments (including blindness), and other physical disabilities.
Bookshare makes its services available, free of charge, to all qualifying students in the United States through an award from the U.S. Department of Education, Office of Special Education Programs (OSEP). The organization provides texts in the DAISY file format (Digital Accessible Information System). Readers access texts on PC screens using special reading software that is free for download on Bookshare’s website. Readers can also download files to a variety of special reading devises that turn the DAISY file into synthetic speech and in some cases display the text. Additionally, Bookshare can supply a digital Braille file that members can read on a digital Braille machine or send to a Braille embosser to have printed out.
Bookshare has over 100,000 members, 100,000 books in their library and more than 130 partnerships with publishers. While their library is constantly growing, please allow Bookshare four to six weeks in order to obtain and supply a text not currently in their library. Bookshare will work directly with WaterBrook & Multnomah / Penguin Random House to acquire texts solicited by qualifying members. We will not furnish files directly to a student or representative from an educational institution.
For more information on Bookshare or to sign up for membership, please visit http://www.bookshare.org/. For information on how Bookshare works, please visit http://www.bookshare.org/aboutUS/howBookshareWorks.
Q: How do I email an author?
A: Unfortunately, we cannot forward emails to authors, nor can we give out authors’ email or postal addresses. You may want to check the authors website, Facebook page, Twitter account or other social media websites, as a way to reach out directly to the author.
Q: How do I write a letter to an author?
A: Send your letter to the author at WaterBrook & Multnomah, 10807 New Allegiance Drive., STE 500, Colorado Springs, CO 80921. Your letter will be forwarded.
Q: How can I get a replacement copy of a book that seems to be missing pages?
A: If you purchased a book you believe contains a printing error, please email info@waterbrookmultnomah.com and include details regarding where you purchased the copy and when, the specifics of your concern, and a photo of the copyright page.
PUBLICITY
Q: How do I reach your publicity department?
A: You can email our publicity team at publicity@waterbrookmultnomah.com.
Q: How do I request an author interview?
A: To request for an author interview, please fill out this online form.
Q: How do I request a media review copy?
A: To request media review copies from WaterBrook & Multnomah, please fill out this online form.
EDITORIAL QUESTIONS
Q: Can I submit my proposal or manuscript to WaterBrook & Multnomah?
A: Due to limited openings in our editorial list, the WaterBrook and Multnomah imprints cannot consider unsolicited materials unless presented to us by literary agents. That said, we invite you to download our “Guide to Christian Publishing,” which is located on our submissions page.
Q: If I describe my book in an email message, can you tell me if you want to look at it?
A: Sorry, no. We do not accept queries via email or otherwise.
INTERNATIONAL & DOMESTIC SUB-RIGHTS
Q: Who do I talk to about the translation rights for one of your books?
A: If you are a publisher with sub-rights interests in one of our publications, please forward requests for information to info@waterbrookmultnomah.com
PERMISSIONS
Q: How can I get permission to use part of a book?
A: Since many requests require research, please submit your request as early as possible. All requests should be submitted electronically using the Permissions Portal. You will need to create an account to submit and track the progress of your request.
Your request should be as complete as possible. Please be prepared to provide the following information:
Title and author of the book from which you wish to reprint
ISBN (the number which appears on the back cover above the bar code)
The exact material you wish to reprint. Please provide copies of our material in context as well as the page numbers on which this material appears in our book.
How the material will be used (i.e. Bible study handout; an excerpt in a book, newsletter, or magazine)
For groups and individuals: total number of copies you wish to make
For magazines, newsletters: total circulation of your magazine
For books: total anticipated print run of your publication in which our material will appear
For books, magazines, newsletters: your retail price or subscription fee, if any
Nonprofit status, if applicable
Any time considerations we should be aware of
Any other information that may be unique to your request
A permission fee may apply based upon the quantity of material excerpted and the total print run.
For more information or other questions click here.